Frequently Asked Questions
It's important to be aware of how filters can impact your browsing experience on Hashkifa.com. Here's what you need to know:
Filters, by their nature, are designed to restrict certain types of traffic, and sometimes they can unintentionally block legitimate traffic, including your ability to make purchases or enjoy a seamless viewing experience on our website. Unfortunately, there is little we can do from our end to resolve this issue directly.
Our website relies on several necessary domains to function properly. If your device or network filter is blocking any of these domains, it may cause disruptions in your ability to purchase, log in, or watch videos on our platform. In such cases, we recommend contacting your filter company's support team.
Here's what you can do:
- Contact Your Filter Company: Get in touch with your filter company's customer support and explain the situation. Ask them to investigate any potential blockages that may be hindering your experience on our website. Request that they whitelist any domains or connections related to Hashkifa.com to ensure uninterrupted access.
- List of Essential Domains: We have compiled a list of domains crucial for uninterrupted access to our website. If any of these domains are blocked, you will likely encounter issues with purchasing, logging in, and watching videos. Please consult our list and ensure that these domains are allowed by your filter:
List of Essential Domains:
- hashkifa.com
- app.hashkifa.com
- customer-sd3iizqja0y2b86z.cloudflarestream.com
- thumbs.hashkifa.com
- www.gstatic.com
If you are watching a film that still uses Vimeo, you need these whitelisted as well:
- player.vimeo.com
- i.vimeocdn.com
- f.vimeocdn.com
- 137vod-adaptive.akamaized.net
Only a person or family in the same household may login into an account to watch the film/s they purchased.
Hashkifa reserves the right to deactivate any account that’s being shared with extended family and friends who have not purchased the film.
Please note the option on the purchase page “Purchase For A Friend” to surprise a loved one with the gift of a Hashkifa film.
Hashkifa is a non-profit organization that is focused on producing cutting edge content in an engaging manner to uplift the hearts of Am Yisroel.
Please communicate this information to your Rabbi or Rov for Halachic guidance.
You can view the film/s you’ve purchased as many times as you want.
Hashkifa allows for guests who have been staying in the same household to watch the film/s with the family.
Hashkifa films can only be streamed directly from the Hashkifa website.
On the sign in page, click on the words “Forgot your password?” for the prompts to reset your passwords.
Due to the upgrades to our site, you may be experiencing difficulty logging in with an old password. Please use the "Reset Password" page to regain access to your account.
we understand that it can be frustrating. Here are some steps to troubleshoot the issue:
- Error Message: Check if there is a red error message displayed next to the "Pay" button. This message may provide specific information regarding the problem you are facing. Take note of the error message for further assistance.
- Filter Restrictions: If you have a filter installed, it is possible that it is blocking some necessary background connections required for the checkout process. In such cases, we recommend reaching out to your filter company's support team. They can often identify the blockage and assist in allowing the necessary connections to proceed.
- Payment Information: Double-check the accuracy of the card information you entered, including the card number, expiration date, and CVC code. Even a minor mistake in these details can prevent a successful payment. Verify that the information is correct and try again.
- Alternative Device: If the issue persists, you may want to try completing the checkout process from a different device. Sometimes, technical issues can be device-specific. Switching to another device can help determine if the problem lies with your current device.
- Seek Support: If none of the above steps resolve the issue, click on the "Need Help?" button located on the right side of the screen. Fill out the support request form, providing as much detail as possible about the problem you are experiencing. Our support team will make every effort to assist you promptly. Please note that during peak periods, such as T'Baav, there might be a larger backlog of requests, which may result in a longer response time. Therefore, it is essential to rule out any potential issues with your filter, device, or other factors.
such as your email address or password, don't worry! You can follow these steps to reset your password:
- Forgotten Email Address: If you don't remember the email address associated with your account, you can try searching your email inbox for previous emails from Hashkifa. These emails might provide a clue about the email address you used. Alternatively, you can attempt to create a new account and see if the system allows you to use a specific email address or notifies you if the address is already registered.
- Password Reset: If you know your email address but have forgotten your password, you can initiate the password reset process. Here's how:
- Visit the login page on our website.
- Look for the "Forgot Password" option and click on it.
- Enter the email address associated with your account.
- You will receive an email containing a link to reset your password.
Please note that if you don't see the password reset email in your inbox, it's worth checking your junk or spam folder as it may have been mistakenly filtered there.
We understand that it can be frustrating to encounter login difficulties but rest assured that we are here to assist you. If you continue to experience issues or need further support, please reach out to our customer service team by clicking on the "Need Help?" button or contacting us through the provided support channels.
